Cancellation & Returns

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason. The cancellation period begins on the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (ideally by email to hallo@wineverein.de, for postal delivery you will find the address in the imprint ). We will then send you a confirmation email that also includes the return address.

You can also use the form below (but you don't have to). Please send us an e-mail in advance in any case to hallo@wineverein.de

Sample cancellation form

WINE VEREIN c/o Annika Hofmann

Winterhuder Weg 29, 7. Stock, 22085 Hamburg 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of consumer(s)
_____________________________________________________
Address of consumer(s)
_____________________________________________________
Signature of consumer(s) (only if notification is on paper)
__________________
Date
__________________
(*) Delete where not applicable.

 

 

Returns

Please note our size charts (you can find them directly with the products) before you order. This is how you make sure that your (unisex) piece really fits you. If you are unsure about the size, please feel free to contact us.

If something is wrong, you can return your order to us within 14 days. Write an email to hallo@wineverein.de to register your return. You will then receive your confirmation and the return address. Unfortunately we cannot offer you free returns. Please give a reason for the return, so you help us to get better.

As soon as we have received your purchase, you will be credited with your purchase amount within a few days in the same way as the purchase was made.

It is important that we only take back unworn goods in their original condition and with the original label. However, should the goods show stains or other indications of a worn condition, we reserve the right to withhold compensation from the premium refund.